A referral management system can ease out many processes and operations for you, but only if you choose the right one. Using a referral management system is easy and you, your patients and specialists will reap many benefits. But again, all this ease and efficiency will only occur when you choose the right referral system. So how do you do that? Here are some ‘absolute must’ checkpoints for choosing the best referral management system for you:
You need to ensure that you and the staff within your healthcare organization can adapt to the system easily. Cloud-based referral management systems are the most recommended as they are easy to use, adapt to and implement.
Even the best referral management systems can prove to be inefficient if the navigation is complicated. Choose something that allows for easy navigation and saves time, instead of adding to it!
Everyone has a different budget and you can stick to it when choosing a referral management system. You don’t need to buy something overly expensive, but something that is effective and efficient. Do your market research.
Today, you may be a small practice but the future may hold much bigger goals for you. The referral management system must be able to support and grow with your growth. It should be flexible to adopt bigger and higher data and processes.
There are multiple channels or mediums for referrals and the management system must be able to process information from these multiple channels and integrate them as one.
Extent of Detail:
Make sure that the system you choose allows you to get complete details of the patient in one place. Medical history, current treatment plan, diagnosis and any other information vital to the patient’s health needs must all be accessible easily and in one place.
Information Privacy and Security:
Probably one of the most important points to consider. The referral management system must be absolutely secure and follow strict privacy policies in keeping patient information and all other recorded data.
The referral system must allow you to bridge communication gaps between dentists, dental specialists and the patients. Data and information must be easy to share with one another and instant communication channels must be supported.
When you send a referral, you should be able to track it too. A lack of tracking ability of the system can lead to time delays, inadequate care or even impacted re-referral rate.
Not everyone within the organization needs to access every detail. Choose a system that allows you to set limits as to who can access what information. For example, the finance team needs only finance-related information and not the medical history. This will further help enhance patient privacy and security. Take note and choose the perfect referral management system for best efficiency.
Author: Suneel Kandru
He has been a resourceful and accomplished Endodontist as well as an ardent teacher of Harvard University, Tufts & Boston University school of dental medicine with strong educational & entrepreneurial spirit focused on implementing creativity, leadership and teamwork. Highly dynamic and service-driven professional backed by strong working knowledge of medical terminology, periodontal therapy protocol and HIPAA regulations.